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Building a Strong Culture in the Financial Services Industry

Feb 6, 2019 12:30 pm

Track: Leadership Development

Throughout the financial services industry, there is growing awareness that culture is critical to the customer experience and marketing success. Yet despite clearly stated missions, visions, and values, many banks and credit unions end up with a jumble of employee behaviors and practices that diminish productivity and limit success.

At a time when staff roles are evolving, senior talent is leaving, and workforce requirements are changing; culture ends up happening whether you focus on it, or not. This session will look past the obvious tactics of influencing culture through training and hiring; and share the practical, everyday practices that bank and credit union leaders can utilize to actively and intentionally shape their culture.

What you’ll learn:

  • Reasons most culture change initiatives fail, and how to avoid them
  • Strategies to identify and manage the drivers of culture
  • How to improve employee engagement
  • Ways to demonstrate connection between cultural behaviors and business outcomes