Track: Business and Leadership
How do you take a typical transactional interaction and turn it into an engagement that increases a customer’s lifetime value? It’s about going beyond a script … beyond “I can take care of that for you” or “we appreciate your business.” At Deluxe we call it Serve, Learn, Solve. From inbound calls to teller transactions and even random verbal interactions, Serve, Learn, Solve is a proven approach to transform every single customer engagement into a meaningful, value-driven cross sell opportunity. Join us for this interactive session and walk away with the keys to this powerful, consultative method.