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2020 Financial Services Trends

Feb 11, 2020 10:30 am

Track: Data and AI

Projections for change and disruption in the financial services industry appear to be stronger and more pervasive than we’ve seen before. What trends and shifts are coming, and how will they impact the financial services landscape in 2020? With rigorous research and in-depth analytical insights from Comperemedia and Mintel, we’ll take a deep dive into the evolution of automated payments and how AI is driving decision making; discover a renewed focus on financial health and preparedness; explore increasingly proactive customer service strategies; and uncover how the customer experience will be revolutionized through cross-industry partnerships and innovations.