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The Race to Digital: Creating a Customer-First Check Program

Mar 2, 2021 12:45 pm

Track: Check

The branch of the future has taken on a whole new meaning thanks to rapid digitization accelerated by the pandemic. Financial institutions are moving at warp speed to serve customers in a digital-first environment while still balancing preferences for face-to-face contact. This holds true for the check ordering experience, as well. This session will explore customer engagement trends and realities. You’ll hear firsthand from an institution that has demonstrated success with growing customer adoption via self-serve channels; a shift that has delivered improved check program efficiency, profitability and customer satisfaction.