Karen Furtado is a partner at Strategy Meets Action, the preeminent authority on leveraging technology to fuel transformation within insurance companies. Karen’s deep understanding of how to drive change guides insurers in the development and implementation of their transformation roadmaps. Her 30-year history and knowledge base stretches across policy, billing, and claims in an ever-changing market. Karen’s commitment to innovation, the exploration and adoption of new technologies, and the development of proactive ways to plan for the future draws those seeking an edge. In a highly competitive world, Karen understands how to connect solutions to business and IT requirements.